Kelowna Yacht Club
  • 30-May-2018 to 29-Jul-2018 (PST)
  • Kelowna, BC, CAN
  • $38 000 to $41 000
  • Salary
  • Full Time

Extended Medical


Members Services Assistant - Administration

Kelowna Yacht Club is in beautiful downtown Kelowna on the shores of the Okanagan Lake. We proudly host approximately 1000 boats in our basin with a compliment of approximately 3 000 members. Our Member Lounge, patio, boardroom and banquet facilities are situated with the most desirable view of the Lake!  

 
Position Summary
 
The Member Services Department provides exceptional customer service to both members and non-members by providing a welcoming, positive and professional experience.

 
Key Responsibilities
 
Customer Service and Marketing
 
Assure prompt and courteous service is to all members
Monitor the general email account and forward emails to appropriate staff
Primary phone reception during office hours
Initial contact for members/non-members regarding all things Club with the ability to provide general information on the various aspects of Club life.
Be the in-house sales representative of the Club selling memberships, events, sailing school and merchandise
Know and observe all club policies, regulations and bylaws
Create event registrations using our internal software systems
Assist in club marketing and membership drives as required

Administrative
 

Provide administrative support back up support to Member Services Team and Management as required
Website maintenance updating information/ads/hours of operations/current info
Maintain database
Prepare monthly membership reports
Maintain a key card access database
Monitor door access controls and security cameras
General office duties including filing
 

Social Media
 
Manage, update and maintain all social media channels (i.e., Facebook, Instragram, Twitter, LinkedIn) in a timely manner

  Requirements and Experience
 

High level of ability to learn and work with new software programs
Proficient in Word, Outlook, Excel and PowerPoint
Social Media Skills
Website maintenance
Collaborate with team members
Communicate effectively listening, writing, timely pass on
Problem solver smart and creative thinker
Customer service telephone skills positive tone, sincerity, accuracy, attentiveness
Able to maintain confidentiality/privacy of information
Flexibility required to meet business demands -  work evenings, weekends and public holidays/event days
This job requires the ability to work in a shared office environment
2 years of experience in a proven office environment with equivalent experience
 

Benefits & Salary
 
Full-time position with a vacation package, extended medical benefits, cost shared parking and meal plan.
Salary Range $38 000 to $41 000 per annum
 
Please apply on-line at kelownayachtclub.com/careers or drop of your  resume at Kelowna Yacht Club
 
Kelowna Yacht Club is an equal opportunity employer. We would like to extend our thanks to all who apply however only those selected for an interview will be contacted. Application review will commence upon receipt of resume.

 

 

 

 

 

 

 

 

 

 

 

Kelowna Yacht Club
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